Returns and Exchanges
Please choose carefully when making a purchase. Refunds will not be made on change of mind purchases. To complete your return, a receipt or proof of purchase must be provided.
Gift vouchers are transferable , but not refundable or redeemable for cash .
There are certain situations where only partial refunds are granted (if applicable)
Shipping of Returns
To return your product once confirmed with artist, please address post to business address provided by artist on confirmation.
The Certificate of Authenticity (if included in original purchase) must also be returned in order for the refund to be granted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Copyright and Reproduction of Artwork, Photographs, Images and Text
All artworks are original and authentic artworks. They are produced on Dharawal Country, by Awabakal and Guringai artist, Kate McGrath. All copyright and reproduction rights are reserved by the artist. Permission to reproduce in any capacity is forbidden and all requests for reproduction must be submitted for consideration to Kate McGrath via email at- Matoraandme@gmail.com Permission upon request is not guaranteed and is solely the decision of the artist.
Artwork and Artwork Stories within this website are the intellectual property of Kate McGrath. No permission to reproduce artworks or text will be given without prior written consent.
Matora and Me take great care in presenting artworks as closely to the original as possible, however, I cannot guarantee colour variations within artworks. Due to the differences in lighting, monitors, screen brightness and pixel quality, images online may vary from the original artwork. By purchasing a Matora and Me artwork, you agree to accept that the artwork may vary from the online images and will accept the art as it arrives to you, regardless of colour variation.
To demonstrate how the artwork will look within a room, paintings are positioned ‘in-situ’, meaning they are digitally displayed within a staged room. The in-situ images within this website and all ‘Matora and Me’ social platforms, are not to scale and should not be used as a guide to sizing or dimensions of the art.
Please ensure you measure the intended space before purchasing.
Commissioned Artworks require a 20% deposit, payable within 7 days of receiving the deposit invoice. The remaining balance is payable upon completion of the artwork, prior to shipment. Once payment is received in full, the artwork will be shipped.
Commissioned artworks are non-refundable.